Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure fragile stone products arrive safely?
We use custom-molded foam inserts and reinforced double-walled boxes to protect our rock gardens and stone decor during transit. Every shipment is fully insured against breakage.
What is your return policy for natural stone items?
We offer a 30-day return policy. Because stone is a natural material, please note that slight variations in color and texture are expected and not considered defects.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. Heavy stone items may incur additional freight charges which are calculated at checkout.
How do I care for my indoor rock garden?
Most of our stone products can be cleaned with a soft, damp cloth and mild soap. Avoid using acidic cleaners or harsh chemicals that could strip the natural minerals or sealants.
Are your stones sustainably sourced?
Yes, we partner exclusively with quarries that follow ethical extraction practices and environmental restoration guidelines to ensure minimal impact on the local ecosystem.
Can I customize the stone selection in a garden kit?
Absolutely. We offer a 'Build Your Own' feature where you can select specific river stones, slate, or quartz varieties to match your home's interior palette.